Raimundo
Rodulfo, P.E., PMP, MSEM, BSEE, SMIEEE, ITIL, PCIP, CSSBB
CV
Award-winning engineering, innovation and
technology visionary leader
30+ years of working experience delivering value, continuous improvement,
sustainability, growth and innovation to customers and organizations across
sectors and industries (Telecommunications, Smart Cities, Information
Technology, Engineering and Manufacturing)
Currently: Chief Information
and Innovation Officer (CIO) - Director of Innovation and Technology at City of
Coral Gables, FL | Co-chair of NIST CGTC
Superclusters | WBAF Miami Board of Directors |
Cities Today Institute Leadership Forum |
Guest lecturer (UM, FIU, MDC, MIT, Syracuse U, Singularity U, NSU) |
Standard development committees (IEEE, ISO, IEC, NIST)
Previously: Bellsouth-AT&T,
Siemens, NCR, and joint projects with Motorola, Lucent, and Agilent
Technologies
South
Florida Corporate CIO of the Year, 2024 ORBIE Awards Winner |
Connected City Innovator of the Year, 2024 Connected Cities Tour |
GoldenGov City Executive of the Year, 2022 LocalSmart Awards Winner |
Digital Disruptor, Transformation Catalyst, 2021 Globant
Awards Winner | Recipient of the Key to the City of
Coral Gables | Connected Cities Hall of Fame
inductee | 2023 Sustainable Technology Innovator
and 2020 Smart Disruptor, Smart Cities America |
Named to the list of “30 State and Local Government IT Influencers
Worth a Follow in 2020” by StateTech
Magazine | Bellsouth Employee of the Year in 1999
and Bellsouth Employee Honors in 2000
| City of Coral Gables
Employee of the Month in 2011
| CyberTrust
Pioneer recognition, 2021 NIST CTA Smart Cities Cybersecurity Symposium |
National Thought Leader USA recognition, World Business Angels
Investment Forum WBAF, G20 Congress 2022.
Licensed Professional Engineer (P.E.), Florida and National NCEES
Record | Electrical and Electronics Engineer (P.E.
EE, BSEE) | Industrial and Systems Engineer (MSEM,
GCES)
IEEE Senior Member (SMIEEE) |
IISE Senior Member
Certified Project Management Professional (PMP) |
Certified Six Sigma Black Belt (CSSBB)
Certified PCI
Professional (PCIP) |
HIPAA
Master | CJIS, FCIC, FDLE Information Security
and Privacy | FEMA Emergency Response (ICS, IMT, NRF,
NIMS)
Certified Information Technology Infrastructure
Library Professional (ITIL) | SAP ERP Business Suite Certified
Professional | Certified Virtualization Expert (CVE)
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Objectives:
To develop and lead a team
of first-class business and technical experts that serves the organization and
its customers beyond expectation and enables it to be recognized as world class
as a result of its accomplishments.
To be part of a successful executive team that is focused on innovation,
smart work, productivity, quality of life, and exceptional customer service in
a fiscally prudent manner. To bring
value to the organization and its constituents by leveraging exponential
technology, best practices, and creativity to achieve its vision and
goals. Implement customer-centric
and quality-driven business strategies, advanced technologies and continuous
improvement programs to enable the organization to achieve high standards of
excellence and high productivity levels.
To empower those in the team I lead to succeed and to reach and fulfill
their own potential and goals.
Accomplished, experienced and skilled award-winning Chief Information
and Innovation Officer (CIO), engineering and technology visionary leader,
licensed professional engineer (P.E.), project management professional (PMP),
electrical and electronics engineer, and industrial and systems engineer with
over 30 years of working experience delivering value, growth, continuous
improvement, sustainability and innovation to customers and organizations in
Information Technology, Smart Cities, Telecommunications and Electronics industries,
including leadership positions in private and public sectors organizations.
Currently
employed as Director of Innovation & Technology / Chief Information &
Innovation Officer at City of Coral Gables, Florida. Previously, held technical
and managerial positions with Bellsouth, Siemens, NCR, and Choice One
Telecom/USA Telephone; and worked on joint projects with Motorola, Lucent
Technologies, Agilent Technologies, Alcatel, Microsoft, Cisco, IBM, DELL, CheckPoint, VMWare and other organizations in Illinois,
California, Florida and LatAm region.
Has
successfully directed and managed numerous full-cycle enterprise technology
projects and business operations; developed and executed strategic
partnerships, collaborative initiatives, strategic plans, technology and data
governance, research labs and testbeds, and continuous improvement programs;
developed and scaled up innovation ecosystems; and engineered hardware,
software, systems, services, infrastructure, frameworks, and applications for
various organizations.
Has
received numerous awards and recognition throughout his career, including:
“Employee of the Year” and “Honorable Mention”
(Bellsouth), the “Key to the City” and “Employee of the
Month” as well as multiple recognitions and commendations (City of Coral
Gables), IEEE Senior Member grade elevation, induction into the Connected
Cities Hall of Fame, 2024 Corporate CIO of the Year (South Florida ORBIE Awards),
2024 Connected City Innovator of the Year (Connected Cities Tour), 2022 City
Executive of the Year (LocalSmart), 2021 Digital
Disruptor - Transformation Catalyst Globant Award
winner, named to the list of “30 State and Local Government IT
Influencers Worth a Follow in 2020”, CyberTrust
Pioneer in 2021, Governing Body member and speaker at CIO Executive Summits,
IISE Senior Member, NIST GCTC Supercluster co-chair appointment, speaker at the
Grand Opening Ceremonies of the WBAF (G20) World Smart Cities Economic
Development Commission and WBAF Miami Office, WBAF National Thought Leader
recognition for advancing the United States agenda at the WBAF 2022 Global
Investors week, panelist at Cybersecurity and Technology Conferences, speaker
at IISE and NIST Annual Conferences, honors at FIU graduate
program, speaker at
smart city conferences (Smart Cities Week D.C., Smart Cities Connect &
Defense TechConnect, Smart Miami, NIST GCTC, IoT Evolution and others), speaker
at engineering and artificial intelligence symposia, ASQ ITEA Case Study Team
Award, multiple team awards and recognition (IEEE Smart Cities Jury Award and
IEEE World Standards, 1st Place Digital Cities Award, Smart 50
Award, Smart Cities Innovation Excellence Award, Champion City, Open Cities
Index Top Ranking in the U.S. for two years in a row, 8 Smart Cities to Watch,
Top 7 and Smart 21 Community, and others), honors at FIU graduate program, visa
of extraordinary abilities, and diploma of excellence.
Participated as revision team lead and balloting group member in IEEE,
ISO and IEC engineering standards working groups, developing international
standards and guidelines for smart cities and engineering and management of
systems, electronic appliances, software, websites, and information
services. He is a co-chair of the
NIST GCTC, a member of the Board of Directors of the G20 World Business Angel
Investment Forum (WBAF) Miami, a member of the Cities Today Institute
Leadership Forum and the Miami-Dade Beacon Council (MDBC) Technology Committee,
and other volunteer advisory positions at international nonprofit organizations
and professional committees. He has
authored and reviewed research papers, articles, technical books, and other
publications in the areas of smart cities, engineering and technology. Active
member and participant of IEEE, PMI, IISE, ASQ, IIBA, NSPE, FES, WBAF, FLGISA,
FIU CEC, ISO, IEC, NARAS, ASCAP, CXO Governing Bodies, NIST GCTC, and other
professional organizations. Elevated in 2016 to the grade of IEEE Senior
Member.
Graduated
with a Master of Science in Engineering Management from Florida International
University (FIU), a Graduate Certificate in Enterprise Systems from FIU, and a
Bachelor of Science in Electrical and Electronics Engineering from National
Polytechnic University (UNEXPO).
Holds several professional licenses and certifications including
Professional Engineer (P.E.) Florida and National NCEES Record, Project
Management Professional (PMP), Certified Six Sigma Black Belt (CSSBB),
Certified Virtualization Expert (CVE), Payment Card Industry Professional
(PCIP), HIPAA Master, SAP ERP Business Suite, Incident Response, and Information Technology
Infrastructure Library (ITIL) certification among other credentials.
¨ May 2004 - Present: City of
Coral Gables, Coral Gables, FL
Director
of Innovation & Technology / Chief Information & Innovation Officer (current position)
Directed
citywide full-cycle technology operations, performed strategic planning,
project management, bimodal I.T. operations management and innovation,
engineering, service management, staff supervision, personnel selection, team
building, systems/business process analysis and improvement, business
intelligence (BI) and applied data analytics, budget planning and preparation,
outreach and communication, cyberinfrastructure asset portfolio (datacenters,
network, systems, applications, telecommunications, outside plant, security,
CCTV, IoT, web/mobile/cloud and content management systems, GIS, computer
devices) planning, design, engineering, development, research, management,
installation, configuration, operation, maintenance and support for all city
stakeholders (City Commission, City Management and Officials, Public Safety,
Infrastructure, Core Financial and all City business units), and constituents
(residents, businesses, outside organizations, visitors, employees).
Significantly Improved the City’s I.T. KBIs, KPIs and balanced
scorecards metrics. Envisioned, planned, and executed a citywide digital
transformation and smart city roadmap. Added value to the City’s
technology service portfolio by leading with teamwork, strategic thinking,
vision and innovation. Led digital
transformation and smart city technology initiatives that earned international,
national and regional awards and recognition for the organization.
As leader
of Network, Telecommunications, Systems, Software Development, Customer
Service, Applications and GIS divisions, managed full-cycle engineering
projects in I.T. and Telecommunications, and the entire City’s software
licensing and hardware support contracts.
As Project Manager for the City’s I.T. Infrastructure Projects,
supervised teams of developers, engineers, technicians and contractors, and
managed the implementation of Enterprise network systems (layer-2 and layer-3
switches, routers, IoT sensors and actuators, firewalls, IPS, SPAM/Web Content
filters/Proxy, Email Archiving System, NMS, ACS, AV, LEM, MDM, DLP servers,
VoIP systems, Call managers, 911 PSAP, IP PBX, VIPER), Enterprise servers
(SDN/HCIS, Cloud, VMWare, IBM Blade Center), ERP/CRM/ECM/EDM systems and apps
(Infor CloudSuite, EnerGov, Cartegraph,
RecTrac, ESRI ArcGIS, CLASS, EDEN, HP TRIM, City
Mobile App, GovQA, Granicus, Legistar), Public Safety
systems (CentralSquare/Sungard/OSSI,
CCTV/ALPR, ZOLL, FireHouse, CJNET R-LEX, CrimeView, OnSSI, BriefCam,
Motorola/Vigilant, NC4 and others), telecommunication towers projects and fiber
Institutional Network (I-Net).
Developed
City enterprise I.T. and security policies, standards, procedures, charters and
strategies, as well as emergency management and business continuity plans.
Prepared technical contracts and agreements (I-NET MOU and Addenda, Service
Agreements, and others) between the City and other organizations. Prepared
technical cases for accreditation and compliance in Finance, Police, Fire,
Records Management, Accessibility, I.T. and other areas of the organization.
Led award-winning
Lean and Six
Sigma Black Belt quality and improvement projects in the I.T. Department, and
led City-wide SSBB process improvement and problem-solving projects and
initiatives, improving KPI/KBI metrics across the board. Participated in City
Boards, Committees, and the Innovation Council. Developed strategic partnerships and
collaborated with leading organizations in industry, government, business, and
Academia such as IEEE, Bloomberg, NIST, NTIA, UM, FIU, MIT, IISE, Beacon
Council, City Innovate, and Smart City organizations. Worked as part of the
City’s team with the Miami-Dade Broadband Coalition (MDBC/SFDA)
developing a broadband adoption and digital-divide bridge strategic plan and
project proposal for the 2009’s NTIA BTOP federal telecommunication
stimulus grant package. Worked on Sustainability, Resilience, Smart City,
e-Waste Recycling and Energy Conservation city-wide projects.
Received the
Key
to the City from the Mayor, the Employee of the Month award, the 2024 Corporate CIO of the Year award, 2022 City
Executive of the Year award, 2024 Connected City Innovator of the Year and
induction into the Connected
Cities Hall of Fame, recognitions and commendations from
MIT,
the City
Clerk's Office (2009, 2011) and the Coral Gables
Fire Department, and
obtained CJIS / FCIC / NCIC / FEMA certifications. Recognized on behalf of the City as one
of the IEEE
2017 World Standards Day Smart City Video Contest Winners.
Under his leadership, the City and its Innovation
and Technology Department received numerous national and international awards
and recognition from IEEE, NIST, ASQ, IISE, ICMA and other organizations, was
named the world’s Top
7 Intelligent Community in 2023 and 2024, a Smart21
Community in 2023 and 2024, one
of 8
Smart Cities to Watch in 2020, and one of the finalists (4 in the Americas
region, 12 worldwide) in the 2021 Gartner
Eye on Innovation Awards, and won first
place nationally in the 2018 Digital Cities award for cities under 75K
population, the 2020,
2023 and 2024 Smart 20/50 Awards in Urban Infrastructure, the Smart Cities
Council 2022
Innovation Excellence Award, the IEEE
2022 Smart City Jury Award, and Top
U.S. Ranking in the Open Cities Index in 2019 and 2020.
¨ Aug 2002 - May 2004: Engineering
projects (contract work) with three organizations:
¨ Choice One Telecom. Miami,
FL. Worked on new modules and functions for their
Telephone Billing System and their CLEC system.
¨ LA USA Food Corp. Miami,
FL. Developed FoodStock, server-client system
for food distribution, inventory, SCM and data processing.
¨ Grupo HoloPrint. Miami,
FL and Venezuela. Developed SICOD 2003,
Venezuela’s country-wide driving license medical records processing
system.
¨ Sep 1995 - Feb 2002: Development
Engineer / Operations Engineer. Telcel (Venezuela) –
Bellsouth/AT&T (U.S.A.)
¨ Jul 2000 - Feb 2002: Development Engineer (Telcel-Bellsouth last
position)
Worked on
Bellsouth’s joint projects in the U.S. with Agilent Technologies (Silicon Valley, CA, 2001).
Performed
country-wide Communication Network Operations and worked on Control Process
Automation systems engineering projects and development. Participated in
multiple large-scale projects developing expert systems at the Network
Operations Center R&D department. Streamlined country-wide network
management operations and improved detection, response, diagnostic and
resolution times, cost-effectiveness and efficiency for service-affecting network
incidents.
Received Honorable
Recognition award.
¨ Sep 1995 - Jun 2000: Operations Engineer (Telcel-Bellsouth
previous position)
Worked on
Bellsouth’s joint projects in the U.S. with Lucent Technologies and Motorola
(Chicago, IL, 1997).
Performed
Cellular and Data Networks Supervision and O&M. Performed personnel
overseeing, and technical and administrative works planning. Participated in
engineering of new services and translation planning, and Cellular System
Database Programming. Designed and developed numerous automation projects for
nation-wide business programs and operations which
added value and improved efficiencies and profitability for the business.
Performed
configuration, programming, troubleshooting, O&M at MTSO (Mobile Telephone
Switching Office) and NOC (Network Operations Center) on: Cellular Switches Motorola
EMX2500, EMX500 / Lucent Autoplex, CDMA Systems / Private
Switches Ericcson MD110 PBX / Internet CPA / Radio
Bases Motorola HDII, SuperCells (AMPS, NAMPS),
EAC 2000 and II Extenders / Radios NERA PDH, SDH Systems, MNI (Last
Mile) / Voice Mail Centigram, IVR (Prepay System) / LAN & WAN
Networks Intranet Servers (Novell, NT), Routers, Terminal Servers for
Dedicated Services / Data Networks Internet CISCO Systems (TS 5200/5300,
Routers), Newbridge Data Network Systems (3600, 3630, 3612) / Supervision
Systems Motorola Switch Mate, Remedy (Tickets), OSI NetExpert,
NERA New and NMS (Backbone Supervision), SCADA NK1500.
Received
an award as BEST EMPLOYEE OF THE
YEAR 1999.
¨ Nov 1994 - Apr 1995: Engineer
Intern II. Siemens. Caracas, Venezuela
Project
Engineer at the Engineering and Technical Support Department (K-PN-ST).
Designed and developed IOPROB, a Test and Diagnostic Automation Expert
System for Siemens Digital Switch EMS 601 IOP Module. Worked with Siemens
digital communication systems, programming, performing structure and
functionality studies, and developing hardware and software systems that improved rework times and
operational efficiencies.
Presented
this project as Speaker at the Electronics Engineering
and Artificial Intelligence Symposium in Venezuela in March of 1995.
¨ Jan 1994 - Apr 1994: Engineer
Intern I. NCR - Summa Sistemas, Caracas,
Venezuela
Project Engineer
at the Electronics Laboratory of the Technical Department and Rework Center.
Designed and developed PRTEST, a Communication Test Equipment for NCR
Computing Systems (Printers, Modems, PCs). Worked with NCR computing systems
(ATM bank machines, computers, Points of Sale equipment.) Improved
repair processes and reduced ATM and POS failure diagnostic times.
Volunteer Work and Other
Professional Experience:
¨ NIST GCTC (Co-Chair Volunteer
since 2019):
The Global City Teams
Challenge (GCTC) program is a collaborative platform for the development of
smart cities and communities, led by National Institute of Standards and
Technology, a bureau of U.S. Department of Commerce, in partnership with other
U.S. federal agencies including U.S. Department of Homeland Security Science
and Technology Directorate (DHS S&T), National Science Foundation,
International Trade Administration, and National Telecommunications and
Information Administration. It enables local governments, nonprofit
organizations, academic institutions, technologists, and corporations from all
over the world to form project teams, or “action clusters,” and
“SuperClusters,” to work on
groundbreaking Internet of Things (IoT) and Cyber-Physical Systems (CPS)
applications within the city and community environment: NIST GCTC Superclusters.
¨ WBAF Miami Board of Directors (Member
Volunteer since 2021):
The World
Business Angel Investment Forum (WBAF) is an international organization and
affiliated partner of the G20 Global Partnership for Financial Inclusion
(GPFI), that aims to ease access to finance for startup businesses and is
committed to collaborating globally to empower world economic development by
creating innovative financial instruments for innovators, startups, and small
and midsize enterprises (SMEs). After creating a national office in Washington,
DC, in 2020, the World Business Angels Investment Forum (WBAF) USA established
a Miami office in 2021. Coral Gables’ CIO Raimundo Rodulfo was invited to
join the WBAF Miami Board of Directors, and to speak at the Grand Opening
Ceremonies of the WBAF World Smart Cities Economic Development Commission
(WSC-EDC) in April and the WBAF Miami Office in May: WBAF.
¨ Cities Today Institute, City
Leadership Forum (Member Volunteer since 2022):
The Cities Today
Institute (CTI) assists community leaders to design and implement policies,
strategies, and projects by providing city leadership forums, training,
research and an online community. The CTI’s invitation-only City
Leadership Forum brings together a maximum of 20 North American city leaders in
a private setting to exchange best practices through roundtable discussions,
Q&A sessions, case study presentations and site visits. Select industry
partners are invited to join the dialogue alongside Chief Digital/Information
Officers, Smart City Managers and Directors of Innovation from local
governments.: Cities
Today Institute’s City Leadership Forum.
¨ Miami Beacon Council Technology
Committee (Member Volunteer since 2019):
This Technology
Committee focuses on further developing the tech industry by supporting the
recruitment, expansion, and retention programs targeting tech companies locally
and around the world. The Committee supports the Miami Innovation Working
Group, a group representing the community’s innovation ecosystem
including incubators, accelerators, co-work spaces, technology and
entrepreneurship education programs and impactful meetup groups geared toward
retention and expansion of Miami-Dade’s high growth, scalable startups. A
priority for the working group is to help strategically position Miami as an
innovation destination: Beacon
Council Tech Committee.
¨ Standards Development Revision
Team Lead (Volunteer 2011 - Present):
Revision team
lead, balloting group member and active participant in IEEE, NIST, ISO and IEC
engineering standards working groups, developing international standards and
guidelines for smart cities and engineering and management of systems, electronic appliances, software, websites and services
information. Latest work includes
International Standard 23026:2015 (ISO /
IEC /
IEEE
– Working Groups, IEEE 1680.4, IEEE P2784, and NIST
SCCF.
¨ Technical Book and Publications
Reviewer (Volunteer 2012 - Present):
Reviewer and
chapter writer of technical books and publications of virtualization,
electrical engineering and other topics, for Packt and other publishing
organizations. Latest work includes two books about VDI desktop
virtualization: “VMware Horizon 6 Desktop Virtualization
Solutions”
(2014) and “Mastering VMware Horizon” (2015).
¨ Jun 2003 - Dec 2003: Webmaster /
Web and Database designer. Editorial Grama Inc. Tulsa,
OK
Webmaster, responsible for
developing and updating websites, applications and databases for newspapers,
magazines, search engines (buscar.com, lasemanadelsur.com,
imagenlatinoamericana.com)
¨ Mar 1997 - 2014: Sound Engineer,
Producer and Composer at his own Recording Studio.
Performed digital and analog
audio Recording-Engineering-Mixing-Mastering work on his own musical projects.
Has produced fifteen albums between 1999 and 2015. Participated in several
Grammy award cycles of the NARAS/LARAS Academy as voting member and pre-nominee
artist in several categories.
¨ Apr 1995 - Sep 1995: Project
Manager at his own engineering company.
Electronics and Computer Engineering and Project Manager. Developed
Process Automation Systems for Industrial companies, including an Ignition
system for Industrial Ovens.
Graduate Degrees:
¨ Master of Science in
Engineering Management (MSEM).
Florida
International University (FIU). Graduation
Year: 2016. GPA:
3.85
Master’s Courses:
Leadership in a
Global Environment (MAN 6167), Business Law and Intellectual Property for
Engineers and Entrepreneurs (LAW 5072), Total Quality Management (TQM) for
Engineers and Lean Six Sigma Black Belt (EIN 5226), Advanced Engineering
Project Management (ESI 6455), Advanced Industrial Financial Decisions (EIN
5359), Marketing in the Global Environment (MAR 6805), Advanced Production
Planning and Control (EIN 6336), Enterprise Systems Integration and SAP (EGS
5622), Logistics Engineering (EIN 5346), Enterprise Engineering (EIN 6133).
¨
Graduate
Certificate in Enterprise Systems (GCES)
Florida International
University (FIU). Graduation year: 2017. GPA: 3.94
Graduate Courses: Quality Engineering (EIN 5332), Adv. Production Planning
and Control, Operations Mgmt. (EIN 6336), Enterprise Systems Integration, SAP
(EGS 5622), Logistics Engineering (EIN 5346), Enterprise Engineering (EIN
6133).
Bachelor’s Degree:
¨ Degree Obtained: Electrical
and Electronics Engineer. Graduation year: 1995. 5-year
degree. Top 4 in class.
Bachelor’s Degree: Bachelor of
Science in Electrical and Electronics Engineering (BSEE)
National Polytechnic University (UNEXPO), Venezuela.
Major: Electrical and Electronics
Engineering. Minor: Digital
Systems and Computer Engineering.
¨ Professional Engineering License:
2014: P.E. Florida license and
National NCESS Record / 2013: E.I. license. Licensors: FBPE and NCEES.
All undergraduate educational credentials evaluated and certified in the US by:
- Josef Silny &
Associates, Member of National Association of Credential Evaluation
Services (NACES)
-
National Council of Examiners for Engineering
and Surveying (NCEES) for the National P.E.
Record.
- Florida
International University (FIU) for the MSEM graduate
program admission process.
Professional Training, Courses and Certificates:
- Management, Business, Policy and Administration:
·
Certified Six Sigma Black Belt CSSBB course (Innovations
for Quality, Blaine, WA), Aug-Oct 2016. Obtained Certified Six Sigma Black Belt (CSSBB) Certification in
2017.
·
Project Management for
Professionals (New Horizons, Miami, Florida), May 2010. Obtained Project Management Professional (PMP) Certification in 2011.
·
Leading
Smart Cities with Trust (Syracuse University), September 2022
·
ITIL (I.T. Infrastructure Library) Service
Management Foundation (ITSM, Fort Lauderdale,
Florida), August 2012. Obtained ITIL Service Management Foundation
Certification.
·
Business Analyst Bootcamp (ASPE/IIBA, Sunny Isles, Florida), September 2013.
·
Engineering Management and Enterprise Systems
Graduate Courses (Florida International University, 2016-2017):
o Business: Leadership in a Global Environment, Business Law and Intellectual
Property for Engineers and Entrepreneurs, Advanced Industrial Financial
Decisions, Marketing in the Global Environment.
o Engineering: Quality Engineering,
Total Quality Management (TQM) for Engineers – Lean Six Sigma Black Belt,
Advanced Engineering Project Management, Advanced Production Planning and
Control, Enterprise Systems Integration - SAP, Logistics Engineering,
Enterprise Engineering.
·
Innovation Management Practitioner, IXL
Center, Cambridge Innovation Center, Miami FL, Aug 2017
·
Success
Strategies, Leadership, Management Power Tools (Advantage Leadership, Miami FL,
Mar/06)
·
Payment Card Industry Professional (PCI
Security Standards Council, Wakefield, MA), May 2015. Obtained Payment Card
Industry Professional (PCIP) Certification in June 2015.
·
HIPAA Masters (The HIPAA Group, Inc., Orlando,
Florida), Dec 2014.
·
Grant
Management (GRANT
WRITING USA, Miami, Florida), Dec 2013.
·
Grant
Writing (GRANT
WRITING USA, Miami, Florida), May 2008.
·
Social Media
Marketing (SKILLPATH,
Fort Lauderdale, Florida), Mar 2011.
·
Finance and
Accounting (FRED
PRYOR, Fort Lauderdale, Florida), Dec 2010.
·
Policies and
Procedures Writing (FRED
PRYOR, Fort Lauderdale, Florida), Nov 2011.
·
Mistake Free Grammar/Proofreading Training (FRED PRYOR,
Miami, Florida), Apr 2009.
·
Values Driven Leadership (PMI, Miami, FL), Apr 2016.
·
FEMA
Emergency Management: Intermediate Incident Command System for Expanding
Incidents 2023 and 2016,
FEMA NFA USFA Type 3 Incident Management
Team 2024, All-Hazards Incident Management Team
2024, National
Response Framework, National
Incident Management System (NIMS), Incident
Command System (ICS), ICS for
Single Resources and Initial Action Incident
·
FCIC
Certification training, FDLE (FCIC certification renewed repeatedly every two
years)
·
CJIS Security, Privacy and Awareness, Privileged
Role (taken
repeatedly through several years)
·
EEOC HR
Training (MDW, Coral
Gables, Florida), Oct 2012.
·
Employee
Assistance Program (EAP) Supervisory Training (New Directions, Coral Gables, Jan 2015)
·
Customer
Service Training (David Alba
Corporate Trainer, Coral Gables, Florida), Jun 2015.
·
Ethics
Training for Officials (Coral Gables, Florida), June 2015.
·
Progressive
Discipline HR Training (Coral Gables, Florida), July 2015.
·
Florida Laws and Rules for Engineers, Florida Engineering Society (FES), Dec 2015.
·
Project Management for Engineers,
Florida Engineering Society (FES), Oct 2015.
·
TOEFL Test,
taken at ETS (Miami, Florida), August 2015.
·
English Studies at Tulsa Public School
(Tulsa, OK) and Audio Visual English Lab.
·
Business Operations Management, Nov 1991,
F.A.C.T.
- Engineering and Technology:
·
SAP
ERP Business Suite
(Florida International University, Aug-Dec 2016)
·
Magaya
Logistics Engineering Software
(Florida International University, Oct-Dec 2016)
·
PE Electrical Engineering Exam Review Course (School of PE, Dublin, Ohio), Sep-Oct 2014.
·
FE/EIT Engineering Exam Review Course (School of PE, Dublin, Ohio), Sep-Oct 2013.
·
Microsoft Exchange 2010, Configuration,
Management, and Troubleshooting (Global Knowledge, Fort
Lauderdale, FL), Nov 2012.
·
VMWare vSphere 5: Install, Configure, Manage (PPG, Miami, Florida), November 2012.
·
iPhone and iPad Development (NEW HORIZONS, Ft. Lauderdale, Florida), July 2012.
·
Android Development Bootcamp (NEW HORIZONS, Miami, Florida), July 2012.
·
Advanced Foundations of Microsoft .NET
Development (Microsoft, New Horizons, Miami FL, Jun
2011)
·
Foundations of Microsoft .NET Development (Microsoft - New Horizons, Miami, FL), May 2011.
·
iPhone Programming Level 3 (MIAMI DADE COLLEGE, Miami, Florida), April 2011.
·
iPhone Programming Level 2 (MIAMI DADE COLLEGE, Miami, Florida), April 2011.
·
iPhone Programming Level 1 (MIAMI DADE COLLEGE, Miami, Florida), Mar 2011.
·
iPhone Objective C (MIAMI DADE COLLEGE, Miami, Florida), Mar 2011.
·
Visual Studio 2008: ADO.NET 3.5, CS and VB (Microsoft, New Horizons, Miami, Florida), Mar 2011.
·
Visual Studio 2008: ASP.NET 3.5 (MICROSOFT - NEW
HORIZONS, Miami, Florida), Feb 2011.
·
Mastering Microsoft Project (COMPUMASTER, Fort
Lauderdale, Florida), Oct 2010.
·
Developing Web Applications Using Microsoft
Visual Studio 2008 (Microsoft, Miami FL), Aug 2010.
·
Adobe Photoshop (CompuMaster, Fort Lauderdale,
Florida), Aug 2010.
·
Certified Ethical Hacker (EC-Council, New Horizons, Miami, Florida), Feb 2010.
·
Certified Virtualization Expert on VMWare (New Horizons, Miami, Florida), Mar 2009. Obtained Certified
Virtualization Expert (CVE®) Certification.
·
Implementing Cisco VoIP Quality
of Service (QOS) (Cisco
Systems, New Horizons Miami FL, Dec 2007.
·
Mastering Network Security Using
Cisco PIX Firewall (CompuMaster, Ft. Lauderdale, FL), Nov
2007.
·
Check Point
Security Administration NGX I & NGX II (CheckPoint, New Horizons Miami FL), Oct 2007.
·
Check Point
Security Administration NGX III (CheckPoint, New Horizons Miami FL), Jan 2008.
·
Managing A Windows Server 2003 Environment (Microsoft, New Horizons, Miami, FL), Feb 2005.
·
Tyler Technologies EDEN ERP Systems: SQL
Server, Core Financial, Business Process, Crystal Reports, Permitting, VXML
Gateway (2005, Orlando FL / 2006, Phoenix AZ / 2008, Dallas TX)
·
Sungard OSSI Public Safety Systems (RMS, CAD, MFR, MOBLAN, Map Editor,
Crystal Reporting). Miami, Florida, 2005 / Orlando, Florida, 2008.
·
IP Assurance (Agilent Technologies, OSI Division, Folsom, California), Apr
2001.
·
NetExpert Rule Fundamentals (Agilent Technologies, OSI
Division, Folsom, California), Apr 2001.
·
CDMA Network Repeaters (Repeaters Technologies), Jan 2001.
·
Flexent / Autoplex Overview (Lucent Technologies), Oct 2000.
·
Understanding CDMA (LUCENT TECHNOLOGIES), May 2000.
·
SYNCHRONISM (WANDEL & GOLTERMANN), Dec
1999.
·
Centigram IVR Preventive Maintenance (Alcatel), Feb 1998.
·
EMX 2500 Cellular Switch Advanced (Motorola University, Training Center, Chicago IL), Sep 1997.
·
EMX 2500 Cellular Switch Operation &
Maintenance (Motorola University, Chicago IL), Jan-Feb
1997.
·
Microcontrollers 8751/8748, Mar-Jul 1993,
F.A.C.T. (Technologic Careers Advance Foundation)
Professional
Licenses and Certifications:
·
Licensed Professional Engineer (P.E.) by the Florida Board of Professional Engineers
(FBPE) and the National Council of
Examiners for Engineering and Surveying (NCEES).
·
Licensed Electrical Engineer (E.I.) by the FBPE and the NCEES.
·
National NCEES P.E. Record # 64989 by the National Council of
Examiners for Engineering and Surveying (NCEES) Records Program
·
Project Management Professional (PMP®) Certification, issued by the Project Management Institute (PMI), Aug 2011.
·
Certified Six Sigma Black Belt (CSSBB), issued by the American Society for Quality (ASQ),
Mar 2017.
·
IT
Infrastructure Library - ITIL Service Management Foundation Certification, Aug 2012.
·
Certified
Virtualization Expert (CVE) Certification, Mar 2009.
·
Payment Card
Industry Professional (PCIP) Certification, Issued by the Payment Card Industry Security
Standards Council (PCI-SSC), since 2015 (renewed every 3 years).
·
HIPAA Master, Dec 2014.
·
SAP ERP Business Suite and Magaya Logistics Software cert. issued by Florida
International University, SAP, and Magaya. Dec 2016.
·
FCIC
Certification, CJIS/FDLE
certificates, and Emergency Response
ICS/NRF/NIMS certificates (FEMA).
·
IEEE Senior Member, Institute of Electrical
and Electronics Engineers.
·
IISE
Senior Member, Institute of Industrial and Systems Engineers.
·
The Key to
the City of Coral Gables, awarded by the Mayor in 2021.
·
CIO of the Year, 2024 South
Florida ORBIE Awards, Corporate Category
·
Induction
into the Connected
Cities Hall of Fame, Dense Networks and Connected Cities Think Tank
·
Connected
City Innovator of the Year, 2024 Connected Cities Tour
·
GoldenGov: City
Executive of the Year – 2022 LocalSmart
Awards
·
Digital Disruptor,
Transformation Catalyst 2021 Award Winner, by Globant
Awards.
·
Smart
Disruptor recognition by Smart Cities America, 2020.
·
Sustainable
Technology Innovator by
Smart Cities America, 2023.
·
National
and International Awards received by the City of Coral Gables and its I.T.
Department under his leadership (won first
place nationally in the 2018 Digital Cities award, IDC
North America Smart Cities Award in 2024, Smart 20 Award
in 2024, Smart 50 Award in 2020
and 2023,
Open
Cities Index 1st Place Ranking in the U.S. in 2019 and 2020,
one of 8
Smart Cities to Watch in 2020, one of world’s Top 7 Intelligent
Communities in 2023 and
2024,
Smart21 Community in 2023
and 2024,
one of the finalists (4 in the
Americas region, 12 worldwide) in the 2021 Gartner
Eye on Innovation Awards, IEEE
2022 Smart City Jury Award, Smart Cities
Council 2022
Innovation Excellence Award, and other recognition.)
·
Named to the list of “30
State and Local Government IT Influencers Worth a Follow in 2020” by StateTech Magazine.
·
National
Thought Leader for advancing the United States Agenda of the World Business
Angel Investors Week Congress 2022, Coordinated Globally by the World Business
Angels Investment Forum (WBAF, G20)
·
CyberTrust Pioneer recognition on 2021, NIST
Cybersecurity Symposium
·
Keynote
Speaker at the Grand Opening Ceremonies of the World Business Angel
Investment Forum (WBAF, G20) World Smart Cities Economic Development Commission
(WSC-EDC) in April 2021 and the WBAF Miami Office in May 2021, and the WBAF
Global Investors Week Congress in 2022.
·
Employee
of the Month. City of Coral Gables, FL, Aug 2011.
·
Outstanding Performance Recognition, Rotary Club, Coral Gables, FL, Aug 2011.
·
Recognized on behalf of the City as one of
the IEEE
2017 World Standards Day Smart City Video Contest Winners.
·
The City of
Coral Gables IT department received under his leadership first
place nationally at the 2018 Digital Cities award, in the category of Up to 75K
population.
·
Award-winning
Lean Six Sigma Black Belt quality improvement projects in
the Coral Gables I.T. Department
·
MIT
Club of South Florida Certificate
of Appreciation, 2019
·
Commendations from the Coral Gables City
Clerk’s Office: 2009, 2011
·
Coral Gables Fire Department Certificate of Appreciation, Feb 2006.
·
Employee
of the Year. Telcel-Bellsouth, Dec
1999.
·
Honorable Mention. Telcel-Bellsouth, Nov
2000
·
Panelist at Florida International
University (FIU) Cybersecurity and Smart Cities Conference at the Department of
Electrical and Computer Engineering, October 2015 (Cybersecurity Trends) and
February 2019 (Secure Miami).
·
Speaker and paper coauthor at the
Institute of Industrial & Systems Engineers (IISE) 2018 conference in
Orlando, FL.
·
Speaker at Smart Cities Week
(D.C., 2018), Smart Cities Connect & Defense TechConnect (Tampa, 2018), UM
Big Data (2018) and UM Smart Cities (Miami, 2019), GIS Expo (Palm Beach, 2019),
NIST GCTC (D.C., 2019), ITExpo / IOT Evolution / IIOT
/ Smart City Event (Ft. Lauderdale, 2020), Connected Cities Tour, Smart Cities
Roadshow, and other events.
·
Speaker at CIO Executive Summit 2013 in Orlando, FL. Governing Body
member and speaker.
·
Speaker at Electronics Engineering
and Artificial Intelligence Symposium, Mar 1995, presenting his "Siemens's
PABX EMS 601 IOP Diagnostic and Repair Expert System" project.
·
SAP
Student Recognition Award, SAP and Florida International University (FIU),
2016
·
Gained US Permanent Residence as Alien of Extraordinary Ability in 2005. Became US Citizen in 2010.
·
Career
Day 2018 Certificate of Appreciation
·
"Honor to Excellence" Diploma. Sciences High School
Graduate Promotion, Jul 1987.
·
Mathematical Olympiads Finalist, Jun 1985.
·
Former recognitions as Musician and Composer.
More information at RaimundoRodulfo.com
Professional Affiliations:
·
IEEE (Institute of Electrical and
Electronics Engineers) - Senior Member (SMIEEE).
·
IEEE-CS
(IEEE Computer Society) - Senior Member (SMIEEE)
·
IEEE-ComSoc (IEEE Communications Society) - Senior Member
(SMIEEE)
·
IEEE-RAS (IEEE Robotics &
Automation Society) - Senior Member (SMIEEE)
·
IEEE-SA
(IEEE Standards Association), ISO (International Organization for
Standardization), and IEC (International Electro-technical Commission)
Standards Associations.
·
NSPE (National Society of Professional Engineers)
– Certification of Membership
·
FES (Florida Engineering Society)
·
FPEG (Florida Professional
Engineers in Government)
·
IISE
(Institute of Industrial and Systems Engineers) - Senior Member
·
PMI (Project Management Institute)
·
NIST GCTC (National
Institute of Standards and Technology, Smart and Secure Cities) –
Supercluster Co-Chair
·
WBAF
(World Business Angel Investment Forum) – Miami Board of Directors
·
CTI
CLF (Cities Today Institute, City Leadership Forum)
·
IIBA (International Institute of Business
Analysis)
·
Florida Board of Professional Engineers (FBPE) & National Council of Examiners for Engineering and Surveying
(NCEES): Licensed Professional Engineer (P.E.),
National Record, Electrical Engineer
·
ASQ (American Society for Quality)
·
FLGISA (Florida Local Government Information
Systems Association)
·
MDBC-TC
(Miami-Dade Beacon Council Technology Committee)
·
City of Coral Gables Innovation Council and Communication Committee
·
ASCAP (American Society of Composers, Authors and
Publishers)
·
The Recording Academy (NARAS: National Academy
of Recording Arts and Sciences, Grammy.org) and The
Latin Recording Academy (LARAS: Latin Academy of
Recording Arts and Sciences)
·
Former Affiliations: CIV, Venezuelan Engineers Board; SACVEN, Authors & Composers Society.
Appendix
1 –Expertise, Qualities and Skills:
Leadership
Qualities as per Leadership Effectiveness Analysis (LEA) 360™ Assessment:
- Work well with others on teams to
get the work done – I am very team-oriented and results-oriented.
- Work with data, numbers, keep
records, technical oriented – I use this skill frequently in my daily
job.
- Work with concepts, ideas, and
theories – I love starting think-tanks and brainstorming sessions.
- I like the work I do – I
love my job!
- Technically Competent Team
Player/Coach – I value efficiency and competency, enjoy coaching others.
- I strive to provide excellent
customer service.
- I am very decisive, and
enthusiastic about new goals and projects, and good at motivating others.
- I am inspired by the future and
what could be. I inspire others with my visions of the future.
Managerial
and Technical Professional Skills:
· Leadership, Engineering and
Technology Management, Strategic Planning, Project Management,
Telecommunications and Information Technology Operations Management, Business
Process Analysis, Budget, Contracts, and Licensing Administration, Customer
Service Management, Production Planning, Enterprise Engineering, Logistics, RFP/RFQ/RFI Writing, Grant
Writing and Management, Engineering Economics, Project Accounting, Finance and
Accounting foundations, Business Law and Intellectual Property (IP) for
Engineers, Total Quality Management and Lean Six Sigma S4/IEE
Process Improvement, Innovation and Exponential Technology Management.
Organization-wide Digital Transformation and Smart Cities Strategic Planning
and Program Management. Organization Performance Assessment, Company Marketing
and Financial Assessment, Total Quality Management organization analysis and
re-engineering.
· Network and Information Security,
Standards, Policies and Procedures Writing, Risk Management and Incident
Prevention/Detection/Response, Business Continuity and Disaster Recovery,
Emergency Response Management, Cybersecurity, Technology Audits and Accreditation,
SOP’s, PCI Compliance, HIPAA Compliance, Training and Documentation.
· Professional Engineer (P.E.),
Project Management Professional (PMP), ITIL Certified Professional, Electrical
and Electronics Engineering (EE), Florida/National Engineering
Codes/Statutes/Rules/Ethics, Certified Virtualization Expert (CVE), Certified
Payment Card Industry Professional (PCIP).
· Business Intelligence (BI) and
Data Analytics, Smart Cities and Urban Computing Technologies, Internet of
Things (IoT), Mobility, Forecasting, Advanced Mathematics and Statistics, Heuristics,
Artificial
Intelligence (AI) expert systems architecture and development, Service Oriented
Architecture (SOA), Open Data Protocols/Systems/Services/Applications.
· NetExpert, Datacenters, VMWare, Servers,
Virtualization, Energy Efficiency, Asset Management,
Dispositioning/Recycling/Remarketing and Change of Custody Life-cycle,
SAN/NAS/StaaS, Cloud Computing, IaaS/SaaS/CaaS/AaaS.
· Enterprise Resource Planning (ERP),
Customer Relationship Management (CRM), Enterprise Content Management (ECM),
Electronic Document Management (EDM), SAP, Oracle, Magaya Logistics,
SharePoint, Tyler/EDEN ERP, Granicus/Legistar, HP
TRIM, OSSI RMS/CAD/MFR; ZOLL EMS/RMS, Social Networking and Web 2.0, MS
Project, MS Office, Visio, Access, AutoCAD. Enterprise engineering
modelling and implementation.
· Electrical and Electronics
Circuits Analysis and Design, EE Measurement, Instrumentation, Safety and
Design Limits, EE Signal Processing, EE Digital Systems, EE Electromagnetic
systems and applications, EE Communications, EE Control Systems, Photonics and
Opto-Electronics, Computer Engineering and Design, Hardware/Software/Services
Design, Engineering, Operation, Maintenance and Management.
· Software Development Life-Cycle
(SDLC), Visual Studio .NET, C#/C++, Visual Basic, VBA, SQL Server and
SSIS/SSRS, SQL/T-SQL Programming, Tableau, SAP BO Crystal Reports and Xcelsius
Dashboards, ASP, Assembler, Java/JavaScript, HTML, Flash, Cold Fusion, Pascal,
Objective C for Apple Mac/iPhone/iPad Application Programming, Android
Application Programming, Windows Mobile Application Programming, Operating
Systems, Windows Network Administration, Linux, Unix OS.
· Cisco/Motorola/Nokia Routers,
Switches and Firewalls; Cisco QOS, Motorola and Lucent Technologies Cellular
Switches EMX2500/EMX500 and 5E, Siemens/Ericsson/Avaya/Cisco PBX, CDMA, IVR,
ACD, Traffic Analysis, Switch DB Translation and Billing, Frequency Planning.
· Helped develop and improve
business processes in different areas of the organizations, adding value and
efficiencies with the use of the right technology and best practices, for both
the businesses and their stakeholders.
· Helped hire, grow and strengthen
the technical and managerial skills of team members that became successful
leaders, managers, engineers and technologists.
· Aided research, engineer,
architect, develop and implement technology of various kinds (hardware,
software, systems, processes, STEM research papers, AI, BI) that brought
automation, simplification, improved workflows, increased productivity,
efficiencies and capacity, and saved time and money to organizations and
stakeholders.
· Assisted organizations to
increase revenue, manage risk, improve sustainability, and reduce costs through
the use of technology, innovation, business processes, standardization and best
practices, while advancing their mission, vision and goals.
· Assisted organizations to
successfully implement numerous enterprise projects and programs by providing
effective project management, leadership and strategic planning; meeting
stakeholder’s expectations while increasing revenues
and profitability; balancing
cost, time and scope; and producing goods and services for constituents,
consumers, staff and customers.
· Helped organizations build a
state-of-the-art technological infrastructure, a first-class technical team,
strategic partnerships, innovation ecosystems of
incubators/accelerators/collaboration and tech entrepreneurship, and centers of
excellence from the ground up, to foster innovation, continuous improvement,
and economic growth.
· Helped
organizations build a culture and an exponential mindset of innovation, digital
transformation, quality, excellence, best practices, and continuous
improvement.
· Helped organizations achieve
local, national, and international awards and recognition from industry,
government, professional organizations, and academia.
· Aided organizations improve
response times, SLA, quality of service, performance metrics, funding and
budget, workforce performance, and customer satisfaction through the use of the
right technology, best management practices, and strategies.
· Created and implemented policies,
standard operation procedures, operation management systems, project management
systems, network management systems, emergency management and business
continuity plans, agile practices, lean and six sigma black
belt initiatives, and
information security standards, which helped organizations become more secure,
organized, productive, efficient and effective.
· Helped businesses and
organizations leverage technology, best practices, and innovation to recover
from the impact of the Covid-19 pandemic and other crises and become more
adaptable, composable and resilient.
· Helped technology corporations
automate the diagnostic process of machines and devices on the field and their
plants, reducing the time their technicians took to detect and repair issues
for customers.
· Led organizations to be more
efficient through the use of data science, statistical analysis, business
intelligence tools, reporting tools and homegrown engineering solutions that
allowed management and staff to improve resource utilization, uptime, budget
management, customer service, and operations.
· Led organizations to modernize
and replace obsolete and inadequate technology with better and updated one that
improved production, competitiveness, and brought value and efficiencies to the
organizations.
· Worked with coalitions of public
and private organizations developing technological plans, initiatives, and
grant proposals for federal and state government agencies, improving digital
inclusion and adoption in their communities and programs funding.
· Helped public safety agencies,
financial entities, private and government organizations to obtain
accreditation, meet compliance requirements, fulfill audit requirements, and
obtain certifications and top ratings from industry, financial and government regulatory
agencies.
· Helped organizations to develop
charters, governance guidelines, agreements and documentation, to define
vision, mission and outreach programs, and develop its community and customer
base.
· Worked with international
standards organizations developing new engineering standards that improve
safety and quality of technology products and practices for designers,
producers and consumers.
· Developed and implemented
country-wide medical records systems which expedited and improved processing
and issuing of certificates for patients.
· Contributed to the literature by
authoring research papers and articles.
Improved the content of technical books and publications to make them
more accurate, relevant, and effective for their readership and their
production fields.
· Helped technology organizations
and universities to develop content, speak, present and moderate discussion
groups with peers for CIO/CISO/CDO summits and technical and engineering
conferences; bringing value and knowledge to their communities, attendees,
participating organizations and their technology leadership with ideas, action
items and opportunities for collaboration.
o Innovation and Technology
Strategic Plan
o Smart City Innovation &
Technology Success Stories: Launches, Collaborations and Events
o Smart City Strategic
Management Framework Architecture
o Award-wining Smart Districts Project
o Enterprise Network Infrastructure
Projects: Telecommunications, switching network, circuits, datacenters,
hardware, servers, appliances, cybersecurity systems, applications.
Fiber-optics, Metro-E and Wireless backbone. Telecommunication towers engineering
projects.
o Two award-wining Six
Sigma Black Belt quality improvement projects presented to the American Society
for Quality (ASQ) for the Certified Six Sigma Black Belt (CSSBB) certification
process:
§
IT
Department Productivity and Response Times Improvement
§
Enterprise
Technology Services Uptime Improvement
o Published Original papers:
§
2022.
Smart City Innovation and Technology Provides Opportunities for Collaboration.
Gov CIO Outlook Magazine. Link
§
2022.
Coral Gables Smart Districts Cyber-physical Infrastructure. IEEE PES T&D. Link
§
2020.
Smart City Case Study: City of Coral Gables Leverages the Internet of Things to
Improve Quality of Life. Institute of Electrical and Electronics Engineers
(IEEE) Internet of Things Magazine. Link
§
2019-2021.
City of Coral Gables Smart Building Structural Health Monitoring (SHM) IoT
Plan. Link
§
2020.
Smart City Case Study: City of Coral Gables COVID-19 CPS/IOT Data Analysis.
National Institute of Standards and Technology (NIST) GCTC CPAC and IEEE. Link
§
2020.
Email Phishing Attacks to Local Municipalities on the Rise during the Covid-19
Pandemic. NIST GCTC CPAC. Link
§
2020.
Smart Cities to Become Mainstream. CIO Review Magazine. Link
§
2020.
Coral Gables Smart City Engineering Framework and Systems Integration Model.
Institute of Industrial and Systems Engineers (IISE). Under peer review.
§
2020.
Smart City Technology Strategies for Water Management. OneWater
Academy. Link
§
2020.
Dealing with COVID-19: How Coral Gables, FL is Using IoT and Data Analytics to
Respond. American Society for Public Administration (ASPA) PA Times Magazine
and Florida International University (FIU). Link
§
2019.
Every Smart City Project is a Strategic Project. Gov CIO Outlook Magazine. Link
§
2019.
City of Coral Gables IT Department Quality Engineering Framework Case Study.
American Society for Quality (ASQ). Links: Paper
Abstract / Quality
Engineering Framework
§
2018.
Connected through a Disaster. IEEE Standards University. University
Link - Paper Link
§
2018.
Continuous Improvement in Municipal Information Technology Department. IISE and
FIU. Link
§
2018.
Coral Gables, a Smart City Journey. American Planning Association (APA)
Technology Journal. Link
o Collaboration on Standards
and Blueprints:
§
ISO/IEC/IEEE
23026. International Standard 23026 for Systems and software engineering -
Engineering and management of websites for systems, software, and services
information / Workgroup Lead / Links: ISO
/ IEC / IEEE
§
IEEE
1680.4. International Standard for Environmental Leadership and Corporate
Social Responsibility Assessment of Servers / Workgroup Member / Link
§
IEEE
P2784. Guide for the Technology and Process Framework for Planning a Smart City
/ Workgroup Member / Link
§
NIST
Smart Cities and Communities Framework (SCCF). Link
§
NIST
GCTC CPAC Covid-19 Resource Kit for municipalities. Link
§
Technical
Books: “VMware
Horizon 6 Desktop Virtualization Solutions” (2014), “Mastering
VMware Horizon” (2015)
o Collaboration on STEM
Proposal Papers:
§ City Innovate, STIR Labs, WVU, UC Berkeley, NSF / 2020 STIR Labs Cohort Challenge / CGIT NSF-Funded Research challenge: “Improve accessibility and confidence for smart city hub users” / Link
§
FIU College of Engineering and Computing, NSF /
Co-PI researcher / Abstract Title: CIVIC Data Platform for
Resilient Futures: Accelerating Data-Driven Science, Policy Making and
Community Solutions.
§
UM College of Engineering & SimLab,
NSF Smart and Connected Communities
/ Co-PI researcher /
Abstract Title: Hurricane Resilient Microgrid Energy System (HERMES):
City of Coral Gables.
§ NIST GCTC smart city coalition & Silicon Valley municipalities and tech non-profits / First-Adopter, Practitioner / Abstract Title: Collaborative Research: Adaptable Resilience Ecosystem (ARE)
§ FIU College of Engineering and Computing, NSF / Team Collaborator, First-Adopter / Funded Project Title: Advanced Cyber Infrastructure Training in Policy Informatics / Link
§
FIU Institute of Environment and Department of Biological
Sciences, NOAA, UM, SECOORA / First-Adopter, Practitioner /
Funded Project Title: Integrated coastal flood observation network for
citizen engagement and improved data, modeling and projections /
Link
§
Missouri University of Science & Technology (MUST), FIU
College of Engineering and Computing, NSF
/ Co-PI researcher /
Abstract Title: Big Connected Data Enables (BCDE)
§
FIU College of Engineering and Computing, FIU Department of
Physics, NSF / Team Member /
Abstract Title: Cyberinfrastructure for Monitoring Urban Microbiomes (CyberMUM)
§
USF Department of Mathematics & Statistics, FIU College of
Engineering and Computing, NSF
/ First-Adopter,
Practitioner / Abstract Title: NRT-HDR-IDEAS: Inspiring
Data-Centric Engineers And Scientists (IDEAS) for Leading Human-centered Smart
Cities.
§
US Department of Energy (DOE), EERE, PNNL Lab / Moving Coral
Gables Toward a Sustainable Future - Transportation and Energy Analysis.
o Paper coauthored with Dr.
Karen Schmahl from Florida International University: “Continuous
Improvements in Municipal Information Technology Department.” Presented at the IISE 2018 Annual
Conference in Orlando.
o Future City Competition judge.
o NIST GCTC Supercluster
projects and initiatives (NIST
GCTC Superclusters, SmartCity.AI)
o National Telecommunications
and Information Administration (NTIA) BroadbandUSA Digital Inclusion
Leaders Network (DILN): multiple collaborative initiatives with the DILN, a
group of state and local government leaders working to bridge the digital
divide. The DILN meets regularly to share best practices, resources, and
strategies.
o NTIA / GCTC Smart Regions Collaborative
initiatives: ongoing collaboration with the Smart Regions Collaborative, which
promotes smart city and community projects that cross jurisdictional boundaries
to create efficiencies, improve sustainability, and increase quality of life
for all residents.
o Software Development (more than 50 homegrown applications in the
City.)
o Application, Migration, Integration and Database functional areas
of EDEN, Legistar, Class, Server, Network, Clients
and other automation Projects.
o Enterprise Resource Planning (ERP) System: Financial, Citizen
Services, and HR modules
o Business Intelligence and Data Analytics projects (financial
dashboards, public safety dashboards and crime analysis, I.T. dashboards,
balanced scorecards, applied data analytics and others.)
o Citizen Services Web Extension Modules: Business Licenses,
Accounts Payable and Accounts Receivable, Permits and Inspections, Customer
Relations Management (CRM), Utility Billing, Bids & Quotes, Human
Resources, Applicant Tracking, Contract Management.
o ERP Systems Upgrade, Centralization and Thin-client Deployment
o Enterprise I.T. and Security Policies
o Sustainability city-wide projects (Energy Efficiency, Smart Grid,
Building Automation Systems, e-Waste, Energy Star, and others)
o CCTV & ALPR Citywide Project
o City Mobile Apps (CRM, Parking, Trolley, Business, GIS/maps, other
mobile app features)
o Smart City projects (IoT
sensor and actuators, data analytics and visualization, sustainability, smart
parking technologies, smart district, projects in collaboration with academia
and industry.)
o Enterprise Business Processes Analysis and Improvements
o Business Intelligence Dashboards developed with Microsoft BI/SQL
Server and VS.NET, Tableau, CrimeView and Business Objects (SAP)
o Public Safety Mobile Network Performance and Security Upgrade
o Bloomberg Philanthropies
Challenge projects.
o Smart City Projects in
collaboration with the University of Miami, Florida International University,
Code for America, FastTrack Institute and Singularity University.
o Internet & Intranet City web portals design, development,
business analysis, project management.
o Enterprise Geographic
Information Systems (GIS) – ESRI ArcGIS, ESRI ELA and Cloud, Google Maps
o Parks & Recreation
class registration and program management enterprise operation systems.
o Enterprise Resource
Planning (ERP) and Enterprise Operations System (EOS) projects.
o EDM, CMS and CRM projects.
o Parking Permit and facility Management System
o Public Record Search Online System
o Public Safety Dispatch and Record Management Systems Engineering and Upgrades
o Email Exchange System Upgrade
o Email Archival and Record Management System
o Enterprise Office Automation Upgrades
o List servers (homegrown,
off-the-shelf and SaaS)
o Cloud Computing and Virtualization projects
o Customer Service and Relationship Management Systems
o Customer Service Queue Management
o Concurrency Impact Assessment Analysis and Improvement
o Disaster Recovery, High-Availability and Business Continuity
o Emergency Management Systems
o Museum IT Infrastructure Project
o Telecommunications Services, Lines, and Equipment Consolidation
and Cost Savings
o Institutional Fiber Network (I-NET) Management and Updates: City
Buildings and Remote Sites, Fairchild Garden, University of Miami Police
Department, Riviera Day School, St. Thomas Episcopal School, St. Theresa
Catholic School
o Web Streaming Video Systems
o Metro-E Network Implementation
o Server Virtualization
o Voice over IP (VoIP) and Unified Communications Systems
o Wireless Point-to-Point Network
o In-building Mobile Signal Enhancement
o Fire Mobile Inspections System
o Network Infrastructure Upgrade
o Computer Clients Upgrade and Standardization
o Internet Service Provider Upgrade
o Police Personnel Work Schedule System
o Enterprise Internet Web Portal. Integrated Development Environment
for Web Applications.
o Enterprise Intranet Web Portal. Information, Services &
Applications for City Intranet users.
o Police Off-Duty System: Police Off-Duty Scheduling and Billing
Management System.
o Passport Transmittal System: Passport Transmittal Management
System for the City Clerk office. Cold Fusion and SQL implementation.
o Web Automation Tools: Departmental and Enterprise Web database,
on-line services and statistics management system. Fully engineered and
implemented in 2004 and 2005.
o Web Content Manager: Web Content Management Integrated Development
Environment and User Interfaces. Fully engineered and implemented in 2004 and
2005.
o Emergency Management Service Request System: Request management
system for the EOC. It was fully implemented in October 2005.
o Help Desk Automation System: Request management expert system for
the IT Department. Automates helpdesk processes, generates statistics and
database analysis for user requests.
o IT Central Database Management System: Integrated Database
management system for Projects, Vendors, Applications, Tolls, Network, Clients
and other IT resources
o City Strategic Plan On-line Management System: City Strategic Plan
database administration system and GUI.
o HP TRIM System Implementation: Automated Document Management
Enterprise Application
o Linked Open Government Data (LOGD) model systems and applications.
o Other projects at Coral Gables
o “VMware Horizon 6 Desktop Virtualization Solutions” (2014),
o “Mastering VMware Horizon” (2015), and other books.
o
Organization
Performance Assessment of an existing company. Produced
a detailed assessment report for the use of company’s leaders with
in-depth analysis, recommendations and action plan for improvement (planned
change strategy as a leader from intention to execution).
o
SAP
ERP Enterprise System company design,
Integration, and operation of manufacturing, distribution,
and logistics companies.
Architected and created the SAP enterprise system (ERP / EOS / MRP)
framework and simulated production planning and operations of several case
study organizations. Made planning and real-time decisions on production,
quantities, pricing, marketing, and other planning and operation factors. Produced detailed analysis reports on
sales, price, costs, and production.
o
Total
Quality Management Assessment of a Company. The
case project utilized quality tools and statistics in evaluation of a real
company scenario. Produced a
detailed assessment report with in-depth quality analysis, recommendations and
action plan for quality and process improvement.
o
Enterprise
engineering modelling and architecture of a real case study company.
Created and implemented in SAP the AS-IS and TO-BE models of the company
with process and design improvements.
Designed the sales, procurement and production functions and implemented
all business processes with SAP.
Implemented Manufacturing process plans and routings, Price strategy for
raw materials and trading goods; Selling finished goods and trading goods,
vendors, customers, Work centers.
o
Logistics
process design and hands-on implementation using SAP APO and Magaya software. Implemented the supply network
configuration; interactive supply network planning; master and transaction data
transfer; optimization techniques and heuristics.
o
Project
proposal for an Enterprise Fleet Management System for the City of Coral Gables.
o
Leadership
Papers: Personal Leadership Development
Plan, Leadership Strengths Assessment and Career Planning, Leadership Code of
Ethical Conduct.
o
Business
Case Studies Presentations for Leadership
(several business cases)
o
Leadership
Values Analysis and Presentations (best
practices case studies)
o
Business
Law and Intellectual Property Case Analysis (real cases, analysis and presentations)
o
Marketing
and Financial Assessment of several Companies.
Investigated and analyzed the organizations’s
problems as they relate to Marketing Management and Financial Decisions for
several case studies of real companies.
o
Harvard
Business Marketing Simulation of a Global Company.
Simulated business decisions as taken by CEO, CFO, CMO (pricing, sales
force, marketing investment, labor, R&D, customer capture and retention,
etc.) and achieved desired corporate KBI's (market share, financial performance
metrics, marketing performance metrics, competitive position, valuation, etc.)
